FAQ

Frequently Asked Questions

Orders & Shipping

How long does shipping take?
Most orders are processed within 1-2 business days and arrive within 5-12 business days in the US. You will receive a tracking link by email as soon as your order ships.

How much does shipping cost?
Shipping is free on every US order. No minimums, no surprises at checkout.

Can I change or cancel my order?
Email us as soon as possible at support@pawsanctuaryco.com. We can honor a change or cancellation request only if fulfillment has not begun, and changes or cancellations are not guaranteed.

Returns & Refunds

What is your return policy?
You have 30 days from delivery to return any item in its original condition for a full refund. See our Refund Policy for details.

Products

How do I pick the right size?
Measure your pet from nose to base of tail while they are lying down, then add a few inches so they can stretch.

Support

How do I reach you?
Email support@pawsanctuaryco.com any day of the week. We answer within one business day.