Frequently Asked Questions

How long does shipping take?

Most orders are processed within 1-2 business days and arrive within 5-12 business days in the US, with tracking sent by email when the order ships.

What is your return policy?

We accept returns within 30 days of delivery. Items must be unused and in their original condition and packaging. To start a return, email support@pawsanctuaryco.com. See our Refund Policy for return-shipping costs, exceptions, and full details.

How can I reach you?

Email support@pawsanctuaryco.com. We reply within one business day.